Purchase terms

The shop and the seller

These terms are the seller’s public offer for purchases through the Bisyky online shop. The seller’s full details and contact information appear below and on the Contacts page. Ukrainian law applies; mandatory consumer rights remain in force.

About the pieces

Bisyky are handmade pieces of fired ceramic clay decorated with glazes, slips and ceramic coatings. Check each product page for its materials, fittings, dimensions, photos, options and price. Ask the maker about any detail that matters to you before ordering.

Small variations in shape and decoration are part of handmade work. This does not excuse defects or a mismatch with the agreed description. We do not replace your chosen piece or change the agreed price without your agreement.

Placing an order

Choose a piece and its option, check the quantity, contacts, delivery method and total. You may correct these details before final confirmation. An account is optional; a name, surname and Ukrainian phone number are needed for delivery. Email is optional at checkout.

The final order button accepts this offer and the delivery and return terms. For card payment, the order is recorded after the bank confirms the payment authorization; for cash on delivery, after successful order submission. The contract is concluded when the shop successfully records the order. Its number and details appear on the confirmation page. A failed payment or an unfinished cart is not a confirmed order.

The order keeps the terms version accepted at checkout. On its confirmation and details pages, use Save confirmation and terms to download a copy with the seller’s details and the applicable purchase and return terms. You can also print the pages or contact the seller for an electronic copy. Automatic order emails are not currently provided.

Prices and payment

Checkout prices and the jewelry total are in Ukrainian hryvnias. The seller’s prices include applicable taxes. Any shop discounts and charges appear before confirmation. Delivery is paid separately to the carrier at its rates; a zero shop shipping line does not mean free delivery. Cash on delivery also has a separate carrier transfer fee.

Available methods appear at checkout: online card payment through mono, payment on receipt or bank transfer (IBAN). With mono, funds are first reserved on the card and captured after availability is checked. If the piece is unavailable, we cancel the reservation. The bank determines when released or refunded funds appear in your account. Never send your card number, PIN or banking password to the maker.

Bank transfer is also available when an email address is provided at checkout. After confirming availability, we email the recipient details, IBAN, tax identifier, amount and payment reference. An IBAN transfer may take 1–3 days. Once the funds arrive, we confirm payment and begin preparing the order for dispatch. A Checkbox receipt is issued after payment is confirmed.

Timing and individual orders

Ready-made pieces are dispatched within 3 days after order confirmation and agreement on payment. Delivery time is additional and depends on the carrier. Individual pieces take 2–4 weeks to make; the design, materials, price, payment, start date and dispatch date are agreed in a message before you commit.

Tell us if you need to change or cancel an order. If dispatch or production becomes impossible or delayed, we contact you to agree on a solution, a new date or cancellation and any refund due. Delivery, returns and defect claims are described on the Delivery and returns page and form part of these terms.

Questions and terms versions

Send questions, cancellations and complaints to the seller’s email, quoting your order number if available. Instagram is an additional contact channel. New terms apply to future orders; the version accepted for an existing order remains available through its version link. Nothing here limits rights granted by law or your right to contact a competent authority or court.